Refund Policy

A Legal Disclaimer

YOUR CONSUMER RIGHT OF CANCELLATION, RETURN AND REFUND

If you are a consumer, you have a legal right to:

a) Withdraw from the contract at any time before it is entered into (i.e., from when an order is placed until the dispatch confirmation email is sent); or

b) Cancel a contract within 14 days of receiving the product(s).

For example, if we send a dispatch confirmation on 1 January and you receive the product on 10 January, you may cancel at any time between 1 January and 24 January.

During these periods, if you change your mind or decide you do not want a product, you can notify us and receive a refund. Advice on your rights is available from the Citizens’ Advice Bureau or Trading Standards Office.
This cancellation right does not apply to sealed goods that cannot be returned for health protection or hygiene reasons once unsealed after delivery.
To cancel a contract, notify us of your decision:

a) The easiest way is to email it to us at info@esaestheticsolutions.co.uk

c) You may also contact our customer service team by calling or sending a WhatsApp message at 07920093278 (Monday to Friday, 9 AM to 5 PM). If you contact us, please provide your order number.

If you cancel your contract, you must return the product(s) within 14 days at your own expense. ES Aesthetic Solutions Ltd does not accept returns with delivery charges due.

a) Send the product(s) back with the pint of the original email confirmation to:

ES Aesthetic Solutions Ltd The Brentano Suite, 915 High Road, London, N12 8QJ

b) You are responsible for the return and should take reasonable care of the product(s) while in your possession. If the product is not returned, the direct cost of recovery will be borne by you.

If you cancel your contract, we will:

a) Refund the price paid for the product(s), using the same payment method, within 14 days of receiving the returned product(s).

b) Refund any delivery costs if the entire order is returned. However, we will only refund the cost of standard delivery, even if you opted for a more expensive method.

If a product is faulty, damaged, or incorrect, we will inspect it. If confirmed, we will refund the full price. Returns should be made using Royal Mail Signed For delivery.
As a consumer, you have legal rights regarding faulty or misdescribed products. These rights are not affected by this return policy.

CANCELLING OR RETURNING ORDERS

Cancelling an Order If You Change Your Mind

You may cancel an online order anytime from dispatch confirmation until 28 days after receipt.
This does not apply to products that:

a) Are not suitable for return due to health protection or hygiene reasons and have been unsealed.

b) Have been personalised.

c) Are perishable or likely to deteriorate quickly.

Receiving a Refund for Your Order

If the full order is returned undamaged and unused, we will refund any delivery costs you paid (except for extra costs if you chose a more expensive delivery method).
Refunds will be processed within:

a) 28 days of receiving the returned product(s) or proof of postage.

b) 28 days of cancellation if the product was not received.

Returning a Faulty or Incorrect Product

You have legal rights for faulty or misdescribed products. These rights are not affected by our return policy.
If a product is faulty or incorrect, we will inspect it. If confirmed, we will refund the price, applicable delivery charges, and reasonable return costs upon proof of postage.
Refunds will be issued using the original payment method, and no fees will be incurred. We may withhold reimbursement until we receive the product(s).

For any further queries, please contact our customer service team at info@esaestheticsolutions.co.uk.

Refund Policy - The Basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to Include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.